Privacy Policy
Last Updated: 20-11-25 At IJ Sensors & Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy. 1. Information We Collect A. Personal Information We may collect the following personal details: Name Email address Phone number Billing and shipping address Company name (for B2B orders) B. Payment Information When you make payments via Razorpay, your payment details (card, UPI, bank info) are processed securely by Razorpay. We do not store your full card or banking information on our servers. C. Technical & Usage Data We may collect: IP address Browser type Device information Pages viewed, time spent, and navigation patterns Cookies & tracking technologies (as per standard practice) 2. How We Use Your Information Your information may be used to: Process and fulfill your orders Provide invoices and shipping confirmations Respond to inquiries and support requests Improve our website, products, and services Send important notifications related to orders Send marketing and promotional messages (only with your consent) 3. Sharing of Information We may share your information with: Razorpay for secure processing of payments Courier partners for order delivery Service providers who assist in website hosting, analytics, and communication Government authorities if required by law We do not sell, rent, or trade your personal information to third parties. 4. Razorpay Payment Gateway When you use Razorpay: Razorpay collects payment data under their own Privacy Policy and PCI-DSS compliance. All transactions are encrypted using industry-standard security. For more details, refer to Razorpay’s policies on their website. 5. Cookies We use cookies to: Enhance your browsing experience Understand website usage Provide personalized content Improve performance You can disable cookies in your browser settings, but some features may not work properly. 6. Data Security We implement necessary technical and organizational measures to protect your information from: Unauthorized access Alteration Disclosure Destruction However, no method of transmission over the internet is 100% secure. 7. Data Retention We retain your information for as long as: Necessary to provide our services Required for legal, tax, or accounting purposes Until you request deletion (where applicable) 8. Your Rights You may request to: Access the information we hold about you Update or correct your data Delete your personal information (subject to legal exceptions) Opt out of marketing communications To request any of the above, contact us using the details below. 9. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. 10. Children’s Privacy Our website is not intended for individuals under the age of 18. We do not knowingly collect information from minors. 11. Changes to This Privacy Policy We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. 12. Contact Information If you have any questions regarding this Privacy Policy or your data, please contact: IJ Sensors & Solutions Email: ijsensor.info@gmail.com Phone: 7397423234
Terms & Conditions
Last Updated: 20-11-25 By placing an order on this website, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase. 1. General This website is owned and operated by IJ Sensors & Solutions (“we,” “our,” “us”). All purchases made through our site are subject to these Terms & Conditions. We reserve the right to update or modify these terms at any time without prior notice. 2. Product Information We strive to provide accurate descriptions and specifications of all products. Images shown are for illustration purposes; actual product may vary based on model or customization. Technical specifications may change based on continuous improvement. 3. Pricing & Payment All prices displayed are in INR (₹) and exclusive/inclusive of GST as mentioned. Payment is processed securely through Razorpay or other approved payment gateways. Your order will be processed only after successful payment confirmation. 4. Order Confirmation After completing the checkout, you will receive an order confirmation via email. We reserve the right to cancel orders due to stock issues, pricing errors, or invalid information. 5. Shipping & Delivery Standard dispatch time is [X]–[Y] business days unless specified otherwise. Delivery timelines may vary based on location, courier availability, or unforeseen delays. We will share tracking details once the order has been shipped. 6. Warranty Products carry warranty as per the specification mentioned on the product page or invoice. Warranty covers manufacturing defects only. Damage due to misuse, wrong installation, or electrical faults is not covered. 7. Returns, Replacement & Refunds Returns or replacements are accepted only for: Damaged products (received on delivery) Incorrect product shipped Manufacturing defects Customers must notify us within 48 hours of delivery with proof (photos/videos). Refunds will be processed only after product inspection and approval. Customized or made-to-order items are not eligible for return or refund. 8. Cancellation Policy Orders can be cancelled within 4 hours of placing the order, provided the product has not been dispatched. Once shipped, cancellations are not allowed. 9. Limitation of Liability We are not responsible for any loss, damage, or delay caused by courier services, improper installation, or third-party handling. Technical recommendations are provided based on best knowledge; final application suitability is the customer’s responsibility. 10. Intellectual Property All content on this website, including text, images, logos, and product data, is owned by or licensed to us. Unauthorized use or reproduction is prohibited. 11. Governing Law These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [Your City/State]. 12. Contact Information For queries related to orders, payments, warranty, or returns, contact: IJ Sensors & Solutions Email: ijsensor.info@gmail.com Phone: 7397423234
Return & Refund Policy
Last Updated: 20-11-25 At IJ Sensors & Solutions, we aim to provide high-quality products and a smooth buying experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below. 1. Eligibility for Returns We accept returns or replacements only under the following conditions: ✔ Damaged Product Received If the product is damaged during transit. Customer must notify us within 48 hours of delivery with photo/video proof. ✔ Incorrect Product Shipped If you receive a different model than what was ordered. Claim must be raised within 48 hours of delivery. ✔ Manufacturing Defect If the product shows a defect under normal use. Must be reported within 7 days of delivery. 2. Non-Returnable Items Certain items cannot be returned: Customized or made-to-order load cells/sensors Products modified after delivery Items damaged due to incorrect installation, wiring, or misuse Products without original packaging, labels, or accessories Items purchased on clearance or special discounts (unless defective) 3. Return Process Contact us via email or phone with order details and proof of issue. Our support team will verify your claim within 2–3 business days. If approved, we will provide the return shipping instructions. Product must be returned in original packaging along with all accessories. 4. Replacement Policy Once we receive and inspect the product, a replacement unit will be shipped within 5–7 business days, subject to availability. If a replacement is not available, we may offer an equivalent product or a refund. 5. Refund Policy Refunds are issued only under the following conditions: Product is returned and verified to be damaged, defective, or incorrect. Refund will be processed to the original payment method (Razorpay, card, UPI, net banking). Processing time: 7–10 business days after approval. Note: Shipping charges, COD charges (if any), and handling fees are non-refundable. 6. Order Cancellation Orders can be cancelled within 4 hours of purchase, provided the item has not been shipped. Once shipped, cancellations are not allowed. 7. Return Shipping If the product is damaged, defective, or incorrect, we will bear the return shipping costs. For other return reasons (if allowed in special cases), customers may need to bear the return shipping charges. 8. Warranty Claims Issues that arise after the return period may be handled under the applicable product warranty. Warranty terms may vary by product; refer to your invoice or product page. 9. Contact Information For return or refund requests, contact: IJ Sensors & Solutions Email: ijsesor.info@gmail.com Phone: 7397423234
Shipping & Delivery Policy
Last Updated: 20-11-25 At IJ Sensors & Solutions, we are committed to delivering your products safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered. 1. Order Processing Time Standard order processing time is 1–3 business days after payment confirmation. Customized or made-to-order products may require additional lead time, typically 5–15 business days depending on the product. You will be notified in case of any delays or extended delivery timelines. 2. Shipping Methods We deliver products across India through trusted courier and logistics partners such as: Blue Dart DTDC Delhivery Professional Couriers Transport agencies for bulk shipments You will receive your tracking details once the order is dispatched. 3. Shipping Charges Shipping charges are calculated based on weight, dimensions, and destination. For bulk orders, freight charges may vary and will be communicated separately. Any special delivery requirements may incur additional charges. 4. Delivery Timeline Estimated delivery times: Metro Cities: 2–5 business days Non-Metro Cities: 3–7 business days Remote Locations: 5–10 business days Please note: Delivery timelines may be affected by courier delays, strikes, weather, or unforeseen logistics issues. 5. Tracking Your Order Once your order is shipped: You will receive a tracking number via email or SMS. You can track your shipment using the courier partner’s tracking portal. 6. Delivery Attempts Couriers usually attempt delivery 2–3 times. If delivery fails due to customer unavailability or incorrect address, additional charges may apply for re-shipping. 7. International Shipping (Optional — Remove if not needed) If you offer international shipping, use this: "We currently offer international shipping to select countries. Shipping charges and delivery timelines may vary. Please contact us for export-related orders." If you do not offer international shipping, use this: "We currently do not offer international shipping. Orders are shipped only within India." 8. Damaged or Missing Items If your package arrives damaged or items are missing: Report the issue within 48 hours of delivery with photos/videos. We will take up the matter with the courier and arrange replacement or resolution as per our Return Policy. 9. Change of Shipping Address Address changes can be made only if: The order has not yet been dispatched. You contact our support team immediately after placing the order. 10. Contact Information For shipping-related queries, contact: IJ Sensors & Solutions Email: ijsensor.info@gmail.com Phone: 7397423234